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Considering a career at Tillamook 9-1-1?
Typical Day/Shift at 9-1-1
The typical selection process is described below but may vary.
Once the application deadline has closed, qualified applicants will be asked to take a CritiCall assessment. This test evaluates your academic, listening, data entry and multi tasking skills. Upon successful completion of this assessment. The next step is a panel interview. The panel generally consists of a variety of personnel from Tillamook 9-1-1 and partner public safety organizations.
If selected to continue from the interview process, you will then be asked to complete a personal history statement for a comprehensive background investigation as required by law. The background investigation may take over a month to complete. Upon successful completion of a background investigation, candidates will be invited to participate in an final interview with the Administrator. The final step of the process is a conditional offer of employment contingent upon successful completion of the required Department of Public Safety Standards and Training medical exam, drug screening, and psychological screening evaluation.
All Telecommunicators must be certified through the Oregon Department of Public Safety Standards and Training. See link below regarding the State's standards.
When you start at Tillamook 9-1-1, you will be assigned to a Field Training Officer (FTO). You will work the same shift as your FTO. Training is broken into two main phases, including a 2 or 3 week Basic Telecommunications Academy at the Oregon Public Safety Academy (Oregon Department of Public Safety Standards and Training (DPSST)), and one week covering Emergency Medical Dispatch/Emergency Fire Dispatch training. Successful completion of both training programs is required.
The first portion of training is designed to last 4-6 months. During this time, you work closely with your FTO. Each week is tailored to different topics such as geography of Tillamook County, 9-1-1 Policies, radio/phone operation, and LEDS/NCIC.
The next portion of training lasts as long as needed. During this second phase you still work with a FTO, but with a little more autonomy. This is where everything comes together and you get to put your new skills to work.
Throughout your entire training process you may work a variety of shifts with multiple FTOs. This allows you to experience different times of day and show you a variety of types and frequency of emergency calls.
As a 9-1-1 Dispatcher, you will continue your training and education throughout your career. There are always opportunities to review your own emergency calls, as well as a monthly training involving reviewing emergency calls from critical events in the United States. There are requirements for training hours for EMD/EFD (Emergency Medical/Fire Dispatch) with recertification every two years. Additionally, there are multiple opportunities for additional training through DPSST, and other 9-1-1 agencies.
Tillamook 9-1-1 operates 24/7 year round. A typical schedule can be four 10 hour shifts with three days off, or a rotating 12 hour work schedule. To accommodate our 24 hour requirement, we have shifts that range throughout the day. To ensure shift assignments are fair for all employees, we bid for yearly shifts based on seniority.
In general, a day at 9-1-1 is never typical. The unexpected can and will happen at any time. Our daily duties can vary from moment to moment. In addition to the expected duties of monitoring the phones and radios, there will be other projects that can be worked on during downtime. This can range from maintaining phone and address records for the businesses in Tillamook County, to creating training exercises for continuing education. Any period of downtime is also spent reviewing past work, or keeping up with training.
Dispatchers are expected to multi task. We monitor 9-1-1 emergency and non-emergency lines, along with 7 Police radios, 10 main Fire/EMS radios, and various secondary radio channels. At times there is traffic on more than one frequency at a time, and phones ringing. Each of these needs to be answered as quickly as possible. Any given day can cycle between quiet and chaotic.